Introduction
At Thaliwalaa.com, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or interact with our services. This policy complies with the General Data Protection Regulation (GDPR).
Data We Collect
We may collect the following categories of personal data:
• Identity Data: Name, title.
• Contact Data: Email address, phone number, delivery address.
• Transaction Data: Details of products you have purchased.
• Technical Data: IP address, browser type, and version, time zone settings, browser plug-in types, operating systems, and other technology on the devices you use to access our website.
• Usage Data: Information about how you use our website and services.
• Marketing and Communications Data: Preferences for receiving marketing materials from us.
How We Collect Your Data
We use different methods to collect data, including:
• Direct Interactions: Information provided when placing orders, subscribing to newsletters, filling out forms, or contacting us.
• Automated Technologies: Data collected through cookies, server logs, and similar technologies when you interact with our website.
• Third Parties: Data from payment processors and delivery service providers.
How We Use Your Data
We use your personal data for the following purposes:
• To process and deliver your orders.
• To manage your account and preferences.
• To provide customer support.
• To send updates on your orders or services.
• To improve our website and services through analytics.
• To comply with legal obligations.
• To send marketing communications (only with your explicit consent).
Legal Basis for Processing Data
We process your personal data based on:
• Performance of a Contract: When processing is necessary for fulfilling an order or providing a service.
• Legitimate Interests: For business improvement, fraud prevention, or direct marketing.
• Consent: For marketing communications or other optional processing.
• Legal Obligations: To comply with tax, regulatory, and other legal requirements.
Sharing Your Data
We do not sell your data. We may share your data with the following categories of recipients:
• Service Providers: Delivery partners, payment gateways, and IT support services.
• Legal Authorities: When required by law or to protect our rights.
• Business Transfers: In case of a merger, sale, or restructuring of our business.
International Transfers
Your data is stored and processed within the European Economic Area (EEA). If we transfer data outside the EEA, we ensure appropriate safeguards are in place to protect your data.
Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, and resolve disputes.
Your Rights
Under GDPR, you have the following rights:
• Access: Request access to your personal data.
• Rectification: Request corrections to inaccurate or incomplete data.
• Erasure: Request deletion of your data, subject to legal obligations.
• Restriction: Request restriction of data processing.
• Data Portability: Receive a copy of your data in a structured, machine-readable format.
• Objection: Object to data processing for direct marketing or legitimate interests.
• Withdraw Consent: Withdraw consent at any time for optional processing.
To exercise these rights, please contact us at thaliwalaa.com@gmail.com.
Cookies and Tracking
Our website uses cookies to enhance your browsing experience. By continuing to use our website, you consent to our use of cookies. For details, see our Cookie Policy.
Security Measures
We implement technical and organizational measures to protect your data from unauthorized access, loss, misuse, or alteration. However, no system can be completely secure.
Complaints
If you believe your data has been misused or your rights under GDPR have been infringed, you have the right to lodge a complaint with your local data protection authority.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this page regularly to stay informed.
Contact Us
For any questions or concerns regarding this Privacy Policy, please contact us:
Email: thaliwalaa.com@gmail.com
Address: 15/A, 1st Floor, 4th Link Road, 1st Cross, Behind Ayappa Temple, Opposite Nile Residency, BTM Layout 1st Stage, 560068